Refund policy

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in the original packaging, when applicable.
  • Include all original parts, accessories, and documentation.
  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

Certain products may not be eligible for return due to their nature or condition.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, please contact us as soon as possible.

Please provide your order number and, when applicable, clear photos of the item and its packaging so we can review the issue and determine the appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to make the refund available in your account.

Return Shipping

For approved returns due to a change of mind or reasons not caused by an error on our part, the customer may be responsible for return shipping costs.

If an item is defective, damaged during delivery, or incorrect due to our error, please contact us before returning the item so we can provide appropriate instructions.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible, and the standard return process may apply.

How to Request a Return

To request a return or report an issue with your order, please contact us with your order number and a brief description of the reason for your request.

North Forge Depot
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522
Website: northforgedepot.shop

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

North Forge Depot may update this Return & Refund Policy from time to time. Any changes will be posted on this page.